A rural Oregon woman was having a hard time getting by because of serious health problems. About two-thirds of her income went to housing, and the floor of her mobile home had been damaged by a leaking hot water heater. Then someone from her church recommended she call 2-1-1, a free and confidential referral service. She called, and a community information specialist referred her to a free home-weatherization program. Crews came out and replaced the water heater, as well as an incorrectly installed heating duct. The heating system hadn’t worked for three years, she said. “We all, at some point …