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August 15, 2014
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Letter: Roseburg Veterans Affairs Medical Center care providers are professional, friendly, efficient and patient-oriented

Workers earn appreciation

While visiting my grandchildren in Roseburg, I injured my eye and had to seek medical help. Since I was eligible for medical care at a VA facility, I called the Roseburg Veterans Affairs Medical Center and was informed that I should go to their Emergency Room.

At the ER, I signed in for assistance and was soon asked to go to the Authentication Section to verify that I was indeed eligible for assistance, which I did. I was met by a very business-like but friendly person who looked up my record with the VA and issued a verification statement for the ER attendant. I waited a few minutes and was then met by the triage nurse, who analyzed my problem and made an appointment for me at the ophthalmology clinic three hours later.

I reported to the ophthalmology clinic 30 minutes early and was seen shortly thereafter by their nurse. She took me to an examination room, where I was seen by an ophthalmologist. The examination took about 30 minutes and I was told to pick up my medication at the pharmacy.

I waited about 30 minutes to receive my medication.

My purpose in writing to you is to point out that there are a lot of very capable, nice and conscientious people working at the Roseburg VA facility and I personally experienced a very pleasant visit, a timely examination and treatment of my injury. Everyone at the facility with whom I came in contact was very professional, friendly, efficient and caring. The entire nation needs to know this.

The view at the Roseburg Veterans Affairs Medical Center, below the upper level storm at VA, was very comforting to me.

Kenneth K. Yanamura

Mililani, Hawaii

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The News-Review Updated Aug 25, 2014 09:12AM Published Aug 15, 2014 03:02PM Copyright 2014 The News-Review. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.