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August 11, 2014
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Letter: Oakland resident reports kind and caring staff, Emergency Room waits only slightly longer than at Mercy

VA experiences were positive

My World War II veteran father and my Vietnam veteran husband both receive all of their medical care at the Roseburg Veterans Affairs Medical Center. Dad has gone there for more than 20 years and my husband for 10 years. Dad has received care in both the Roseburg facility and the Portland hospital; my husband has received his care at five different VA facilities in four states.

We’ve had a very positive experience with all of our interactions with the VA. The longest wait we’ve encountered is a few weeks. The Emergency Room is busy and there are sometime waits for testing, but compared to the ER at Mercy, the wait times are only slightly longer.

The Roseburg VA has seen Dad through a heart attack and my husband through cancer treatment. We have unfailingly been treated well. The day after a treatment, the VA calls to see how things are going and ask if we have any questions. The doctors, nurses and staff have always been kind and caring.

Yes, because of Roseburg’s rural setting, it has a lot of medical staff turn-over. My mom had three different doctors in the same office in Roseburg in four years.

Due to the Iraq and Afghanistan wars, the VA patient load nation-wide has gone up 50 percent, but they’ve only been able to hire 9 percent more staff. The VA treats nine million veterans annually and sadly, there are going to be some problems in a system this large. It’s been my experience in life that every office, government or civil, has its share of difficult people, and there are always those in authority that you wonder how in the world they were ever promoted. But there are also those who do a good job.

Diane Brown


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The News-Review Updated Aug 20, 2014 12:38PM Published Aug 11, 2014 10:30AM Copyright 2014 The News-Review. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.