Accurate care needed in ER
In the Sunday, Dec. 16 edition of The News-Review, CEP America placed a full-page advertisement. It announced that Mercy Medical Center received an award for “Outstanding Emergency Services” and was named “CEP America’s Emergency Department of the Year.” It was shocking news, I thought.
I checked on CEP America’s website to see exactly what Mercy Medical Center did to earn this award. They did not win it for patient care, outstanding or correct diagnoses, outstanding personnel or patient satisfaction with the care they received. Mercy Medical Center won the award because they instituted a Team Care System that allows nurses and technicians to help any patient in need, rather than being assigned to a specific patient. Supposedly, this approach helps to get patients through the emergency room without as long a wait time.
While that may be true, it seems that CEP America should be more concerned with wrong or no diagnoses, not only in the emergency room but throughout the hospital. My family has personally had this experience. After being in Mercy Medical Center twice for two days each within less than two weeks’ time, our family member was transferred to Sacred Heart, Riverbend in Eugene. In 12 hours, Sacred Heart had the correct diagnosis based on the records from Mercy Hospital. Neither Mercy nor the doctor could determine the problem.
This is not an isolated case. Nearly everyone I’ve spoken with about their experiences at Mercy Medical Center can relate these same types of issues. The patient or the family will never get any information from Mercy about why any problem occurred. It seems to me CEP America should be more concerned about the care patients receive, rather than how quickly Mercy Medical Center gets people through their ER.
Diane De Micco