The woes of a Loyal Customer After many years of living in mega-metropolis areas, it seemed great to move to a small town and receive personal attention from businesses. I received a nice letter from the company that provides my television programming, saying that for being such a “Loyal Customer,” they were going to give me a $30 per month discount on my bundle service bill. I felt great. I would now pay $113 instead of $143 (round numbers) for our bundle package. A week or so later, I got a new bill for $209 minus $30, for a total …