I am truly sorry for those veterans who have had bad experiences with VA health care and can understand their frustration.

However, I would like to go on record that I am extremely grateful and satisfied with the health care my husband has received at the Roseburg VA. He has had two surgeries and several emergency room visits in the past three years, as well as regular check-ups.

When his medical conditions required referrals to non-VA providers, appointments were scheduled promptly. The one time we were billed for non-VA care we took the invoices to the community care office, where they called the providers right then and requested they send all bills to the VA.

Although my husband’s priority group rating requires co-payments for his health care and prescriptions, it is still less than private insurance costs. We appreciate all the Roseburg VA personnel, in every department, and thank them for their professional, courteous and respectful care.

Peggy Reiter

Roseburg

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American

The care provided by care-givers at the Roseburg VA has always received high ratings from patients. It is the work place satisfaction ratings from employees that have always received poor ratings. It is to employees credit that they don't let their very difficult work place circumstances interfere with the quality of care they provide to patients.

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