190127-nrr-text911-01

A sample Text-to-911 conversation. The first message should always include the location of the emergency, including city, and the type of emergency help needed.

The Douglas County Sheriff’s Office 911 Communications Division has begun accepting Text-to-911 messages in response to emergencies.

Texting 911 is intended to benefit people that may not be able to speak in an emergency. When texting an emergency to 911, the first message should be the location of the emergency, including city, and the type of emergency help needed (police, fire, or medical). Keep text messages brief and concise and use full words.

Stay with your phone, be prepared to answer questions and follow instructions from the 911 dispatcher.

Photos and videos should not be sent to 911 because not all wireless carriers are able to support this feature and it can delay dispatchers in sending help to you.

You cannot include 911 in a group text or while roaming.

Text-to-911 is a newer, important service. It is intended to benefit people that may not be able to speak due to an emergency such as a home invasion or abusive partner.

Additionally, individuals who are deaf, hard of hearing or have speech disabilities may benefit from the new technology.

Text-to-911 service is not yet available state-wide. If you send a text to 911 from a wireless carrier or a city/county without Text-to-911 service, you should receive a message saying that there is no text service to 911 available at this time.

Information: nwtext911.info.

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Community Reporter

Erica Welch is the special sections editor for The News-Review, mother of two and a native of Roseburg. She is an alumni of Roseburg High School, UCC and Western Oregon University. She can be reached at ewelch@nrtoday.com or 541-957-4218.

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